9nnn Privacy Policy – How We Protect Your Data

1. Introduction

9nnn is an online entertainment platform designed for adult players in Pakistan. We offer casino games, live casino, sports betting on cricket including PSL and T20 internationals, football, esports and related services. To operate these services, we need to collect certain personal data from you.

This policy covers:

• What types of personal data we collect and why
• How your data is used within the platform
• Who your data may be shared with and under what circumstances
• How long we keep your data and how it is secured
• What rights you have over your own data and how to exercise them

We take a practical approach to privacy. The data we collect is what we genuinely need to operate your account, process your PKR transactions and keep the platform secure. We do not ask for information we do not need, and we do not hold on to data longer than necessary.

2. Data We Collect

We collect data in three ways: information you provide to us directly, information generated by your use of the platform, and in some cases information from third-party payment providers when you make a PKR transaction.

3. How We Use Your Data

9nnn uses your personal data to provide the services you have signed up for. Every use of your data has a specific reason — we do not process data speculatively or without a legitimate purpose.

• Account operation: Your identity and contact data is used to create and manage your account, verify your identity and allow you to log in securely.
• Payment processing: Your financial data is used to process PKR deposits via JazzCash, Easypaisa, Raast, bank transfer and cards, and to process withdrawal requests to your verified account.
• Identity verification: When we are required to verify your age or identity, your CNIC or other ID data is used solely for that purpose and handled with appropriate care.
• Customer support: Your contact and communications data is used to respond to queries, resolve disputes and assist with account issues.
• Platform security: Technical and usage data is used to detect and prevent fraud, abuse, account takeover attempts and multi-accounting.
• Responsible gaming: Usage data including session times, deposit frequency and betting patterns may be used to identify players who may benefit from responsible gaming tools or interventions.
• Service improvement: Aggregated, anonymised usage data may be used to improve platform features, game selection and the overall player experience.
• Marketing communications: If you have not opted out, your contact data may be used to send you information about promotions, bonuses and platform updates. You can opt out at any time.

4. Payment Data

All transactions on 9nnn are processed in PKR. We work with established payment channels including JazzCash, Easypaisa, Raast, bank transfer and mobile wallets. When you make a deposit or request a withdrawal, your payment details are handled as follows:

• Payment instructions are passed securely to the relevant payment provider. 9nnn does not store full debit or credit card numbers on its own servers.
• JazzCash and Easypaisa account references are stored in your account profile to allow withdrawal processing to the same account used for deposits.
• Bank account details provided for withdrawal are stored in encrypted form and are only accessible to authorised personnel involved in payment processing.
• Transaction records including amounts, dates and payment method references are retained for account history and as required for internal record-keeping purposes.

9nnn will never ask for your JazzCash PIN, Easypaisa PIN, bank password or card CVV via chat, email or phone. If you receive any such request claiming to be from 9nnn, do not respond and contact support immediately.

5. Data Sharing

9nnn does not sell your personal data. We share data only where it is necessary to operate the platform or where we are required to do so. The following categories of third parties may receive limited data:

• Payment processors: JazzCash, Easypaisa, Raast and other payment providers receive the transaction data necessary to process your deposits and withdrawals. These providers have their own privacy policies governing how they handle that data.
• Game providers: Third-party casino and live casino providers may receive a session token and anonymised player identifier to deliver the game. They do not receive your name, CNIC or financial data.
• Identity verification services: When we are required to verify your identity, a specialist verification service may process your submitted ID document. These services operate under strict data handling agreements.
• Platform infrastructure: Cloud hosting and technical infrastructure providers that support the operation of 9nnn may process data as part of providing their services. These providers are bound by data processing agreements.
• Legal and regulatory obligations: We may be required to share data with relevant authorities in response to a lawful request. We disclose only what is required and where legally obligated to do so.

In every case of data sharing, we apply the principle of minimum necessary disclosure — sharing only what the third party genuinely needs to fulfil their function.

6. Cookies and Tracking

9nnn uses cookies and similar technologies on the website and app to make the platform work correctly, keep you logged in securely and understand how players use different features. Here is a straightforward breakdown of what we use:

• Essential cookies: Required for the platform to function. These handle your login session, security tokens and basic platform settings. You cannot opt out of essential cookies and still use the platform.
• Functional cookies: Remember your preferences such as language settings and game display options. These make the platform more convenient to use.
• Analytics cookies: Used to understand which games are popular, which pages are visited most and how players navigate the platform. This data is aggregated and anonymised — it is not tied back to individual player identities for reporting purposes.
• Security cookies: Help us detect unusual activity such as rapid switching between locations or devices, which may indicate account compromise or abuse.

The 9nnn app may collect similar technical data as part of normal app operation, including device identifiers and app usage patterns. This data is used to improve app performance and security.

7. Data Retention

We keep your personal data for as long as your account is active and for a period after closure as necessary for record-keeping, dispute resolution and compliance with our internal policies. In practice:

• Account and identity data is retained for the duration of your active account and for a period of up to five years after account closure.
• Transaction records in PKR are retained for up to seven years to support financial record-keeping.
• Support communications are retained for up to three years after the last interaction.
• Technical and usage data such as IP logs and session data is typically retained for up to 12 months.
• If you request account deletion, we will delete or anonymise your personal data within a reasonable timeframe, except where retention is required for the periods above.

8. Your Rights

As a player on 9nnn you have meaningful control over your personal data. Here are the rights you can exercise and how to do so:

• Access: You can request a copy of the personal data we hold about you. We will provide this within a reasonable period after verifying your identity.
• Correction: If any of your personal data is inaccurate or out of date, you can update it directly in your account settings or ask support to correct it.
• Deletion: You can request deletion of your personal data. We will process this request subject to any retention obligations described in Section 7.
• Restriction: In certain circumstances you can ask us to restrict the processing of your data — for example while a dispute is being resolved.
• Portability: You can request your data in a structured, commonly used format where this is technically feasible.
• Opt-out of marketing: You can opt out of promotional emails and notifications at any time via your account settings or by contacting support. This does not affect service communications such as transaction confirmations.

To exercise any of these rights, contact the support team through the live chat on the platform or via the contact details in Section 12. We will verify your identity before processing any data request and aim to respond within 30 days.

9. Security Measures

9nnn applies technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration or destruction. These measures include:

• TLS encryption on all data transmitted between your device and the 9nnn platform.
• Encryption of sensitive data fields including identity information and payment references at rest in our databases.
• Access controls limiting which staff members can access personal data, with access granted on a need-to-know basis.
• Regular internal reviews of security practices and data handling procedures.
• Account security features available to players including strong password requirements and login notifications.

Despite these measures, no online platform can guarantee absolute security. If you suspect your 9nnn account has been compromised, contact our support team immediately so we can take protective action.

10. Minors

9nnn is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If during registration or at any subsequent point we have reason to believe that a player is under 18, the account will be suspended and any data collected will be handled in accordance with our age verification process.

If you believe a minor has registered on 9nnn using false information, please contact our support team immediately so we can investigate and take appropriate action. The safety and protection of minors is a priority and we take all such reports seriously.

11. Policy Updates

9nnn may update this Privacy Policy from time to time to reflect changes in how we operate, the services we offer or applicable requirements. When we make material changes we will notify registered players via in-platform notification. The updated policy will be published on this page with a revised effective date at the top.

We encourage you to review this policy periodically. Continued use of the platform following publication of an updated Privacy Policy constitutes your acceptance of the changes. If you do not agree with an update you may request account closure by contacting the support team.

12. Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights or have a concern about how your personal information is being handled, our support team is available 24 hours a day, 7 days a week.

You can reach us through the live chat feature on the platform, which is the fastest way to get a response. For formal data requests such as access, deletion or correction, please have your registered account details to hand so we can verify your identity and process your request promptly.

For responsible gaming support including self-exclusion and deposit limits, visit the Responsible Gaming page. For general account questions, the FAQ covers the most common queries.